Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Frequently asked questions
Do you ship across Australia?
Yes, we provide fast and reliable delivery Australia-wide. Most orders are dispatched within 1–2 business days.
Which brands do you stock?
We stock lighting solutions from leading global brands such as Ushio, Philips, Osram, Welch Allyn, and Dr. Fischer.
Can I get help choosing the right lamp for my needs?
Of course! Our expert team can guide you in selecting the best lamp for your requirements. Simply reach out via this page.
What if my lamp arrives damaged or faulty?
We offer a hassle-free return and replacement policy. Contact us with your order details, and we’ll resolve it quickly.
Where do you ship?
We ship all across Australia. For special requests outside Australia, contact us.
How long will it take to receive my order?
Delivery usually takes 2–5 working days, depending on your location.
Returns & Refunds
Can I Return my product?
We do not accept returns if you simply change your mind. However, we’re happy to offer you a store credit instead, so you can use it anytime in the future
How do I request a return or refund?
Contact us with your order number and reason. We’ll guide you through it.
What if the product arrives damaged?
If your item is faulty or broken, we’ll replace it at no extra cost.
Do you refund the shipping fee too?
If it’s our fault (e.g. wrong or damaged item), yes. Otherwise, shipping is non-refundable.
